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Return policy

Consumer right of withdrawal
(Consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his independent professional activity.)

Withdrawal instruction

Right of withdrawal
You have the right to revoke this contract within one month without giving reasons.
The cancellation period is one month from the day
- in which you or a third party named by you, other than the carrier, have taken possession of the goods, if you have ordered one or more goods within the framework of a uniform order and this order is or will be delivered in a uniform manner;

- where you or a third party other than the carrier named by you have taken or have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately ;

In order to exercise your right of withdrawal, you must inform us (Freizeitschmiede GbR, Robert-Bosch-Strasse 12, 51674 Wiehl, Germany, telephone number: 02261-9939353, e-mail address: by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Following the revocation

If you revoke this Agreement, we shall reimburse to you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract, to return or hand over to us. The deadline is met if you send the goods before the expiry of the deadline of fourteen days.

We bear the cost of returning the goods.

You only have to pay for any loss in the value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their nature, properties and function.

Reasons for exclusion or extinction

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and the manufacture of which is subject to individual consumer choice or destination or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which cannot be supplied until at least 30 days after conclusion of the contract and the current value of which depends on fluctuations on the market over which the Contractor has no control;
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Concept & implementation from
* All prices incl. Statutory. VAT excl. Shipping cost and possibly COD charges, unless otherwise stated.
** applies to deliveries within Germany, delivery times for other countries, please refer to our Shipping information.
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